Customer Assistance

If you have a concern, or problem, with our goods or service, please do let us know. The sooner we know the sooner an answer can be given. Before contacting us please read our Questions and Answers page which explains our Guarantee and Trading Terms (including how to return unsuitable items). If this does not provide the answer you need, please contact us by whichever of the following is most convenient for you.


You can use our contact form to send us an enquiry CONTACT US


Call our Customer Enquiry Line on 08715 265 265. Calls cost 10p per minute plus network extras. Lines are open Mon - Fri 9am to 4pm.
It's a good idea to have your Account details ready when you call.


Please write to us at Chums Ltd, Unity Grove, Knowsley Business Park, PRESCOT, L34 9AR.
If possible in your letter please give a daytime telephone number so that we can contact you.


Personal callers are welcome at our showroom at
Unity Grove, Knowsley Business Park, PRESCOT, L34 9AR
(Junction 4 of the M57, off School Lane) between 9am and 4pm Monday to Friday.
Although our showroom is mainly for sales, we will do all we can to help with a problem

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Chums, Unity Grove, Knowsley Business Park, Liverpool, L34 9AR Powered By Cshop