TERMS AND CONDITIONS |
OUR GUARANTEESATISFACTION GUARANTEED - NOTHING LESS WILL DO |
| Everyone at CHUMS wants every customer
to be absolutely delighted with the products and service they receive. To
make your shopping experience as enjoyable and convenient as possible you
will find our Terms and Conditions simply explained below:- |
OUR PROMISE TO YOU |
At CHUMS every effort has been made sure
that all our products are accurately described and represent the very best
combination of fit, comfort and value-for-money. If for any reason, you
are not completely satisfied with any item we will do our utmost to deal
with your concern in a friendly and sympathetic manner. Any item* can be
returned, post free, in the original packaging, within 14 days of
receipt for either replacement, exchange or a refund for the full value of the order as you prefer.
Our guarantee is of course in addition to your normal legal rights.
*For the return of Bulky Items please see below |
AVAILABILITY |
The goods and services featured on our
website are normally only available to UK residents. Orders are welcome
from anywhere in the world but please do E-Mail us first to check
availability and delivery costs.
Occasionally items may become unavailable after we have confirmed your order. In these instances we may offer you an alternative. If we are unable to do so we will write to you. |
STANDARD POSTAGE CHARGES |
| Our normal delivery time for items in
stock is 7-10 days. |
| Items despatched direct from the
manufacturer may take a little longer. |
| Postage charges for the UK
are:- |
| Postage charge for the UK is £4.00 |
EXPRESS DELIVERY AVAILABLE ONLY IN UK |
In addition to the standard postage charge we offer an Express Delivery
service of 2 working days for items in stock.
This excludes weekends and Bank Holidays. |
| Express Delivery to UK Mainland is an additional £6.95 |
| Express Delivery to UK Isles is an additional £17.00 |
EXTRA DELIVERY CHARGE |
Some heavy or oversized items will cost an extra £5 for delivery. These are indicated
in the catalogue next to the item with a black lorry symbol.
 |
PAYMENT |
| All website orders must be prepaid by credit/debit card. The cost of your order will be charged to your card ready for picking and despatch. The prices shown on our website will be valid until we issue our next catalogue but are subject to change for reasons outside our reasonable control (e.g. changes to VAT). Our website security is verified by Comodo. |
PRICE POLICY
The correct price is that which is displayed on this web site at the time
that we received your order except in the case of a mistake where a pricing
error is discovered through a data problem.
The correct price will be confirmed to you in the advice note enclosed with
your goods on delivery. If the correct price is higher than the price
displayed on the web site, you may return the goods, free of charge, within
28 days in new condition for a full refund. |
RETURNS |
As stated in our Guarantee, any item* can
be returned, post free, in the original packaging, within 14 days of
receipt for either replacement, exchange or a refund for the value of the order as you prefer.
Please use the addressed labels provided with your Advice Note for your
return parcel.
*For the return of Bulky items please see below
|
REFUND POLICY FOR BULKY ITEMS-FURNITURE, SCOOTERS AND MOBILITY PRODUCTS
As part of our growing commitment to quality customer service, please be aware that if you have any
problems with a bulky item– then report this problem in the next 7 days and we will deal with the fault promptly and courteously.
In accordance with the law of the land, you are also entitled to a full refund on your purchase if you are not happy with the product
within the 7 day period. The item must be returned complete with the original packaging and upon inspection by our suppliers, then we
can authorise a refund. Note, a charge of 15% (minimum £25) of the original purchase price will be deducted from your refund due to
the costs of restocking and you will be liable for any damage/misuse.
If you have discarded the original packaging – then a charge will be made for this
If you have a manufacturing fault with the product after the 7 day period but up to 12 months from delivery, then please contact our customer
service who will advise the correct procedure for repair of the item.
If you have placed an order and wish to cancel before the goods are received, this will be subject to restocking and postage fees – 10% (minimum £15).
If you wish to return the product due to other circumstances for a refund after the 7 days from delivery but within 6 months of purchase – then we will
endeavour to accommodate your request. Please be aware that it is not reasonable to expect to be able to claim a full refund as your product is used,
second hand and therefore of considerably less value to another customer who has not enjoyed the benefit of a brand new product.
|
DATA PROTECTION |
| Occasionally, we do allow other
carefully selected companies to offer products or services to you. If you
do not want to receive information of this kind please let us know by
writing to: CHUMS, Unity Grove, Knowsley Business Park, PRESCOT, L34 9AR
and we will of course respect your wishes. |
REGISTERED ADDRESS |
Our Registered Address for all
correspondence is:-
CHUMS Ltd.,
Unity Grove,
Knowsley Business
Park,
PRESCOT,
L34 9AR.
Registered in England Number
1561474. |
