The catalogue code/ keyword search box can be found in the top left hand corner of every page of the site, and allows you to search for an item using the product code of an item or a keyword.
The product code of an item can be found on the website or in our paper catalogues. The product code usually consists of two letters followed by three numbers (MT129 for example). To find an item type the product code into the catalogue code/ keyword search box and click go. A page showing all the details of your item should be displayed. If a page is displayed saying 'Sorry but we've been unable to find products matching your description' then please check you have typed in the product code correctly. If you still cannot find your item you could try a keyword search instead or browse our online catalogue to find your item. When searching for items using keywords use words which are likely to be in the name or description of the item.
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When you have found an item through browsing or searching, a page will be displayed showing all of the details for that item. If you decide you wish to order the item please select the correct colour (drop down box) and size by clicking on the appropriate 'BUY' button (please note that note all items have colour and size options). Clicking on the 'Buy' button will add the product to your shopping basket. In your shopping basket you will be able to specify the quantity of the item required. You do this buy typing into the QTY box the number you require next to the relevant item. Clicking twice on 'update' or 'update basket' will then update your order accordingly.If you wish to continue shopping, click on the 'continue shopping' link. If however you wish buy the item click on 'go to checkout'
Please visit http://www.chums.co.uk/offers. You will need to type in the media code found on the advert and then click on 'apply.'
Select size and colour if necessary and click on the appropriate 'BUY' button to add to your shopping basket. Please note that the offer price will only be applied once you have clicked on the 'BUY' button and added the correct number of items to your shopping basket (if this applies).
To proceed to the checkout click on go to check-out. If however you wish to browse our on-line catalogues before doing this click on continue shopping.
a) Existing customers
Once you have arrived in the check out you will need to sign in. Existing customers can sign in using their email and password. An 'existing customer' is a customer who has used our on-line service before. If you are unable to remember your password, please click on the 'Click here to have you password emailed to you' link.
Once you have signed in you will be given the option to change the card holder's address and delivery address. Once you are happy with this click on 'continue' to proceed to the payment section.
In the payment section you will need to supply your debit/credit card details. Once you have entered these clicking on 'continue' will bring you to the place order page. If you are happy with everything clicking on 'continue' once more will result in your order being placed. A message will appear on screen thanking you for your order.
b) New Customers
Customers who are new to our on-line service will need to complete the new customer section on the sign-in page. In this section you will be asked for your email address and to create your own password and confirm it. You are then asked for your name and address. Following entering these clicking on 'continue' brings up a page for the card holder's address and delivery address. These are filled in automatically with your personal details, but can be changed if they are different. Once you are happy with this click on 'continue' to proceed to the payment section.
In the payment section you will need to supply your debit/ credit card details. Once you have entered these clicking on 'continue' will bring you to the place order page. If you are happy with everything clicking on 'continue' once more will result in your order being placed. A message will appear on screen thanking you for your order.
At the end of your shopping experience the final page will thank you for your order. Within 24 hours of placing your order you will also receive a confirmation email from us confirming you order.
If you select standard delivery our normal
delivery time for items in stock is up to 14 working days. Items delivered
directly from the manufacturer may take a little longer.
For an additional fee we offer an Express Delivery service of 2 working
days for items in stock. This excludes weekends and Bank Holidays. Please
note that items that are despatched directly from the manufacturer are
not available on the express service. Were this applies you will not be
given the option of the express service at checkout.
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Every time you sign in you will be able to review the delivery address and change this to a different one if required.
Postage for the UK is £4.25 per order.
Express Delivery to UK Mainland is an additional £6.95.
Express Delivery to UK Isles is an additional £17.00.
We regret that orders cannot be place on-line for delivery outside the United Kingdom. We do delivery internationally however. For this service please contact our order line on 0044 151 548 8088 or email us at enquiries@chums.co.uk to check if the items are available and the delivery costs.
You will need to pay for your order with a valid debit or credit.
If you've got your card in front of you, turn it over. You'll see a row of digits printed over the top of the signature strip. The final 3 digits represent your Card Security Code.
In the unlikely event that you do not receive you order within the delivery time stated please contact our enquiry team on 0871 703 7037 (calls cost 10p per minute plus network extras)
Once an order has been confirmed on-line, to cancel or change your order you will need to call the enquiry team on 0871 703 7037 (calls cost 10p per minute plus network extras) who will be able to help if the order has not already been despatch. If you wish to cancel or change an order please allow 24 hours after placing the order before contacting us. Items already despatched can be returned (unused) with 7 days of receipt for a refund/ exchange.
To return your goods you will need to return your parcel via Collect+. The Collect+ prepaid label will be attached to your invoice. Collect+ has parcel drop points in 4500 local stores, open early until late and 7 days a week, so you can return your items at a time that suits you!
1)Complete the returns note included with your order and include it in your parcel.
2)Peel off the pre-paid label and stick it onto your parcel.
3)Simply take your parcel to any of the 4500 local stores offering collect plus services. You'll receive proof of postage and a code to track your return online. To find your nearest local store offering Collect+ please visit www.collectplus.co.uk/chums or you can call 0845 270 9888.
Returns normally take 10 working days to process.
Your refund will be credited back to the card you used to place your order.
Replacements are usually processed within ten working days of receipt of the returns goods.
Click on the 'order or shop by catalogue' link on left hand side of our homepage and then tick the boxes of the catalogue you wish to order. If you are happy with your selection then please fill in you name and address details.
You can use the link on the homepage to claim the free gift or type the product code into catalogue code/ keyword search box if the free gift is different to the one displayed on the homepage. Only one free gift per order. We reserve the right to forward an alternative item of equal or greater value.
A number of our products are Multibuy offers which are advertised in our catalogues. For example 'Buy 2 or more and save �3 per item.' In order for the special offer price in the catalogue to be applied you will need to add the correct number of items to your shopping basket. Once this has been done to ensure that the special offer price has been applied please click on update basket.