To return your goods you will need to return your parcel via Collect+ stores. The Collect + delivered by yodel prepaid label will be attached to your invoice. Collect+ has parcel drop points in 6000 local stores, open early until late and 7 days a week, so you can return your items at a time that suits you!

  1. Complete the returns note included with your order and include it in your parcel.
  2. Peel off the pre-paid label and stick it onto your parcel.
  3. Simply take your parcel to any of the 6000 local stores offering collect plus services. You'll receive proof of postage and a code to track your return online.

To find your nearest local store offering Collect+ delivered by Yodel please visit which normally take 10 working days to process.

No problem, when you visit your nearest collect plus delivered by yodel store simply ask for a new label to be returned to Chums and they will do the rest.
Be sure to ask for a receipt with your tracking number on for proof of return.
Your nearest store can be found

Refunds will be sent back to the original payment method used when placing the order.

On the back of the invoice/delivery note you will find the Returns form. Tick the desired action i.e. PLEASE EXCHANGE and complete the relevant area to tell us what you require.
Once you have dropped your parcel off at the Collect+ delivered by yodel drop off point, your exchange will usually take up to 14 days to be processed.
Please allow this time for your required action to be dealt with.
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