To return your goods you will need to return your parcel via an Evri ParcelShop or Evri Lockers. The Evri prepaid label will be attached to your invoice.  Return to an Evri ParcelShop – with all the convenience of popping to your local corner shop or swiftly dropping off at an Evri Locker.   ParcelShops are based in 7,000+ local businesses across the UK and open early until late, 7 days a week, so you can return your items at a time that suits you. With a range of 3,000+ Evri Lockers across the UK, you can securely return your parcel anytime, conveniently available 24 hours a day, 7 days a week.

  1. Complete the returns note included with your order and include it in your parcel.
  2. Peel off the pre-paid label and stick it onto your parcel.
  3. Simply take your parcel to any of the local stores offering Evri ParcelShop or Locker Service. You'll receive proof of postage and a code to track your return online. 

To find your nearest local Evri ParcelShop or Locker please visit

If you’ve misplaced your free returns label, please contact our friendly customer service team here who can issue you with a 6-digit number or QR code. If you take your parcel along with the QR code or 6-digit number to an Evri ParcelShop they will print a label in-store and send it back to Chums for you free of charge. 

Refunds will be sent back to the original payment method used when placing the order.

On the back of the invoice/delivery note you will find the Returns form. Tick the desired action i.e. PLEASE EXCHANGE and complete the relevant area to tell us what you require.
Once you have dropped your parcel off at the Evri ParcelShop or Locker, your exchange will usually take up to 14 days to be processed.
Please allow this time for your required action to be dealt with.
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