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Standard Delivery charge for UK is £5.95, Scottish Highlands and Islands charge is £7 defined as postcodes within: BT, IM, ZE, HS, KW, IV, GY, JE, AB36-38, AB54-56, FK17- 21, PA20-80, PH15-50, KA27-28, TR21-25 - these are also excluded from our Express Delivery service.
Our delivery charges apply to the whole order and not per item unless specified, as some heavy or oversized items will cost extra for delivery – which is indicated by the extra delivery price shown with the description of these items. These items are also indicated in our catalogue with a lorry symbol.
Once we have dispatched your order if we have your email address on record you will receive a 16 digit tracking number. You may then track your order by visiting the Evri website. Please click here to track your order via Evri.
Alternatively you may prefer to download the Evri app (see next FAQ for details)
Customers with an online account may also track orders by signing into the my account section of our website and then visiting the track orders section.
Simply spend at least £50 in a single transaction and get free standard delivery to your chosen address. Please enter promotional code ‘50FREE’ at checkout. Please note that only one media or promotion code can be used per transaction.
To return your goods you will need to return your parcel via an Evri ParcelShop or Evri Lockers. The Evri prepaid label will be attached to your invoice. Return to an Evri ParcelShop – with all the convenience of popping to your local corner shop or swiftly dropping off at an Evri Locker. ParcelShops are based in 7,000+ local businesses across the UK and open early until late, 7 days a week, so you can return your items at a time that suits you. With a range of 3,000+ Evri Lockers across the UK, you can securely return your parcel anytime, conveniently available 24 hours a day, 7 days a week.
To find your nearest local Evri ParcelShop or Locker please visit www.evri.com/find-a-parcelshop
After completing an online purchase from Chums you may be offered the chance to join the Complete Savings shopping programme.
Complete Savings is an online membership programme that offers members access to a wealth of discounts and cashback opportunities from top name retailers and service providers.
As a member of Complete Savings, you can claim an initial cashback reward and monthly bonuses, earn 10% cashback at over 650 online stores and get up to 20% off popular gift cards.
For people who shop online regularly, this can equate to savings of hundreds of pounds each year!
The first 30 days of membership are free so that you can try the programme, after which there is a monthly fee. You can cancel your membership at any time.
It’s easy to contact Complete Savings if you have any questions regarding your membership.
Call 0800 389 6960 (freephone from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm or email email@example.com anytime.
The text completesave.co.uk will appear on your bank statement if you are a member of the Complete Savings programme. Membership is free for the first 30 days, after which there is a monthly fee.
As a member of Complete Savings, you have access to cashback deals at over 650 online retailers. On top of this, you get up to 20% off gift cards and you can claim a monthly membership bonus when you shop online.
You’re free to cancel your membership at any time, if you have any questions then please get in touch.
Visit the website at www.completesavings.co.uk
Call Complete Savings on 0800 389 6960 (freephone from UK landlines), Monday to Friday 8am - 8pm and Saturday 9am - 4pm.
Email firstname.lastname@example.org, or you can complete this online contact form.
You can contact Complete Savings if you have any questions regarding your membership; the dedicated Complete Savings customer service team is ready to help with all member enquiries.
The contact details for the Complete Savings customer service team are:
Call: 0800 389 6960 (free from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm
Online: Contact Form
To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
Copyright © 2023 Chums
PayPal Representative Example:
Representative 23.9% APR (variable) Purchase interest rate 23.9% p.a. (variable) Assumed Credit limit £1,200
Finance provided by PayPal Credit. Credit subject to status. Terms and conditions apply. UK residents only.
CHUMS, Unity Grove, Knowsley Business Park, Liverpool, L34 9AR, acts as a broker and offers finance from PayPal Credit. PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH.