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Delivery

Where is my order?

Our aim is to deliver your order within 3 to 5 working days from despatch. Please allow 7 working days before chasing your goods and up to 28 days for items which are despatched from a manufacturer. If you do need to contact us, the most effective way is to email us at enquiries@chums.co.uk

Who will deliver my parcel?

We use a delivery company called Hermes for the majority of our parcels now. They have a fantastic reputation for delivering on time and every parcel can be tracked should there be any problems.

How will I know if my order is delayed?

When placing your order via the website or by telephone, you will have been advised of the expected delivery date for your items. If there is a further delay outside of this, we will inform you in writing or my email. Any orders sent by mail order will receive a letter to advise of any extended delay.

Can I change the delivery address?

Everytime you sign in you will be able to review the delivery address and change this to a different one if needed.

How much is the delivery charge?

Postage for the UK is £5.25 per order regardless of how many items are in the parcel. Express Delivery to UK mainland is an additional £7.25.

Can I place an order online for delivery outside of the UK?

We regret that orders cannot be placed online for delivery outside the UK but if you contact us direct by email, chat or phone we will be able to place the order for you and explain about the delivery costs etc. Email us at enquiries@chums.co.uk or telephone on 0044 151 548 8088.