We have noticed you are using an older version internet browser. To gain the best experience from our site we recommend upgrading your internet browser.
However, please understand that if you do object, then this may affect our ability to carry out the tasks outlined below that are designed for your benefit.
We process and retain your personal information for certain legitimate Interests, which include some or all of the following:
The information we gather on our site falls into two categories: (1) personal information you supply when you become a customer, order, complete a survey, post in a discussion forum, post news articles, or provide your email address, and (2) tracking information collected as you navigate through our site.
We may contact you with our latest offers and/or promotions that we think might interest you, as part of our market research, either by mail, telephone or e-mail.
Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.
In addition, the personal information you provide may be used for the purposes of identity verification, credit and risk management, revenue collection, database verification and enhancement.
We may also share your details with carefully selected and trusted partners whose product or services we think might interest you, either directly or through a data co-operative. We only share your details with our trusted partners whom will only contact you via postal communications and we never share email or telephone contact information for marketing communication purposes.
The sharing of postal data for direct marketing purposes is
practiced by many mail order and home
shopping companies, sometimes as mutual exchanges or for financial purposes,
which helps mail order and home shopping companies to fund product development
and marketing activities to the benefit of their existing customers and to
attract new customers with ever higher levels of service, value and choice.
You have the right to object to your information being shared with our partners and if you wish to do so you click here .
Data Co-operatives are companies whose members contribute information about their consumers in exchange for information about other consumers that may be interested in their products. They are just as protective as we are regarding the security and privacy of your data and adhere to the latest standard and regulations to prevent the loss or unauthorised use.
We currently share your data with the following Data Co-operatives:
Epsilon Abacus - https://www.epsilonabacus.com/
We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers within the alliance are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy. Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission
Experian - http://www.experian.co.uk/cip
Chums share your data with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which Chums are members. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, the service allows Chums to better understand our customers and to communicate with you more effectively. Please note, your personal information is not shared with any of the other members of the co-operative, and only aggregated data on the number and value of purchases is provided to members e.g. we will receive a report which states how many customers who have bought from us within a certain time frame and who have also bought from other members of the co-operative. To understand more please click through to Experian’s website to understand more about their marketing services
Other trusted partners that we may share your data with where we think they offer a product or service that may be of interest to you, but are not limited to, one of the following categories:
Retailers/ Mail Order
We may randomly monitor and record you calls to us because this helps us to ensure that we provide you with the highest level of services and maintain quality standards. We may also pass information about you to agents, services providers and/ or employees to carry out services using your data.
Our website uses Secure Sockets Layer (SSL) certificates that ensure your data is encrypted when transmitted over the Internet. We have upgraded our site to ensure that all pages are secure in line with the latest best practise. When you are in the secure section of the site, a padlock symbol appears in your browser. In most web browsers this appears to the right or left of the address bar at the top depending upon the web browser you are using.
'Verified by Visa' and 'MasterCard SecureCode' are additional security measures for customers using payment cards from Visa and MasterCard.We also provide the option for you to pay securely using Paypal. This allows you to confirm your identity before purchase as a protection from unauthorised use of your credit or debit card when shopping online. For more details, please visit Visa, MasterCard or Paypal online or contact your card issuer.
We strongly recommend to keep your password safe and not to dilvulge your password anyone else under any circumstances. Please remember to log out of your session at the end and to close down the session. This is especially important if you are using a shared computer in a internet café or library.
We hold a SSL certificate from Sectigo which is a well-established and respected certification authority: https://sectigostore.com/
Our payment page is hosted by a leading payment provider Opayo and we do not hold your card details on our servers. For more detail, please visit their website at https://www.opayo.co.uk/. We also provide the option to pay via Paypal and their various payment options. For more details and their full terms of conditions, please visit: https://www.paypal.com/uk/home
If you wish to opt out from receiving email, telephone and postal communications from us or if you do not want us to share your Personal Data with any of our trusted partners then please use one of the methods listed below. You may choose to opt out at any time at your choosing and you can equally choose to change your mind and opt back in on any one of the preferences we present to you.
However, please understand that if you do object, then this may affect our ability to offer you the best possible experience when you shop with us. You can update your preferences via one of the following:
Should you wish to correct any information or preference we currently have for you then you can use any of the relevant procedures as listed above to update us with your information or preferences at any time.
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting or reporting requirements.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. This will only occur if you choose to use their payment services.
For your easy accessibility our websites may include links to sites on the Internet that are owned or operated by our trusted partners. Upon following a link to such trusted partner site, you shall review and agree to that site's rules of use before using such site as we have no control over the content of that site and cannot assume any responsibility for the privacy practices or content of such trusted partner sites.
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details. The information stored in cookies is safe and anonymous. You can find more information about cookies at https://allaboutcookies.org/
Cookies are used on our site for the following reasons:
-To store the content of your online shopping basket whilst you browse the site and to complete an order.
-To compile anonymous aggregated statistics that allow us to understand how users use our website and help us improve the structure of our website.
-We also allow selected third parties to place cookies when you visit our site. Third party cookies may be left by selected companies who participate with us in marketing programmes. These cookies enable us to monitor which adverts you see and click on to get to our site and to also personalise advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/.
Below are links to the companies that we currently allow trusted partner cookies on our website:
Google Analytics (for monitoring the overall site performance based on analysing visitor and transactional behaviour to ensure an efficient shopping experience): https://www.google.com/policies/technologies/ads/#toc-analytics.
Epsilon (visitor behaviour and advertising network) https://www.epsilon.com/.
We may share your personally-identifiable information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide anonymous.
Emarsys (email and personalisation) https://www.emarsys.com/en-uk/.
Facebook (social media, visitor behaviour and advertising) https://www.facebook.com/privacy/explanation/.
Live support (live web chat services): https://www.proprofs.com/.
Konvert (online site browser abandonment service) https://www.iocea.com/ecommerce/exit-intent-technology.
Norton Shopping Guarantee (online marketing program that increases consumer confidence through a trusted third-party endorsement) https://www.nortonshoppingguarantee.com/uk/.
MentionMe (Online refer a friend program). Functional cookies are used if you interact with our refer-a-friend programme. https://mention-me.com/help/privacy_policy_s#cookies.
Sitegainer (online conversion and A/B testing service) https://www.symplify.com/conversion/home.
Google Optimize (online conversion and A/B testing service) https://support.google.com/optimize/answer/6197440?hl=en#zippy=%2Cin-this-article.
Webloyalty/ Complete Saving, Shopper discounts and rewards program.
Following a purchase on our website, an advertisement may be displayed by our partner, Webloyalty. For technical purposes, particularly the display of the advertisement on your device, Webloyalty may collect some technical information such as the URL of the last page of our side that you have seen (referrer URL), the name of your browser (name and version) and the date and time of the display of their advertising banner on your terminal. The collected information will be kept in servers located in the Republic of Ireland and will be deleted after a period of no more than thirty (30) days.
We may also use technologies, such as our own cookies, to provide you with relevant online display advertising tailored to your interests. Our marketing partner, Epsilon, assists us in managing these technologies. To opt out of our cookies used for this online advertising or to submit a data subject request specific to these technologies, click here.
We want to make sure that we only contact you when you are not active on our website with content that you will find relevant and interesting. We do this by using online behavioural advertising (or interest based advertising). In order for it to work we collect information about your browsing activity using cookies. These cookies pass back to us your browsing information which then allows us to determine what content is most useful and relevant to be shown to you.
We anonymise your email addresses to keep your data more secure. The email addresses are scrambled before being utilised to ensure nobody else can gain access to your email address. This enables us to offer our customers the best possible online user experience and equally allows us to improve the relevancy of our advertising. This also allows us to provide you with more of the content you want to see based on your browsing behaviour and you should not be worried about this as it is a very safe and transparent process.
We do share information with a number of trusted partners such as (Google, Facebook, Conversant) to enable us to deliver targeted advertising to you.
If you would prefer not to receive this type of advertising, then we've made it easy for you to opt out, but it is important to understand that this does not mean that you will no longer receive advertising when you are using the internet. It just means that the advertising you see displayed on websites will not be tailored to you and your interests and therefore may be less relevant to you.
There are some great websites that are impartial and can offer you more information and help you to make informed choices. To opt-out of all behavioural advertising, please follow these 5 tips: http://www.youronlinechoices.com/uk/five-top-tips
To opt-out of a particular provider of behavioural [and contextual] advertising - Click on this link: http://www.youronlinechoices.com/uk/your-ad-choices
You can also manage your privacy within the web browser that you are using. Many web browsers also have a 'private browsing' mode as well.
To withdraw your consent across all websites that you visit, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent websites from storing cookies on your computer's hard drive.
For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar.
You have the right to access any data we hold about you, and we will deal with any subject access request within 30 days.
If you should have any further questions or queries relating to the use or storage of your Personal data, then please write to:
Data Protection Officer
Knowsley Business Park,
You can also email your question or request to us at the following email address:
Or call our enquiries team on 0333 355 4455 – from 9am to 5pm Monday to Friday (except bank holidays).
Registered in England Number 1561474.
If you wish for a reply, please remember to include your full name, address and customer account number if known.
Copyright © 2023 Chums
PayPal Representative Example:
Representative 23.9% APR (variable) Purchase interest rate 23.9% p.a. (variable) Assumed Credit limit £1,200
Finance provided by PayPal Credit. Credit subject to status. Terms and conditions apply. UK residents only.
CHUMS, Unity Grove, Knowsley Business Park, Liverpool, L34 9AR, acts as a broker and offers finance from PayPal Credit. PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH.