Returns

To return your goods you will need to return your parcel via Collect+. The Collect+ prepaid label will be attached to your invoice. Collect+ has parcel drop points in 6000 local stores, open early until late and 7 days a week, so you can return your items at a time that suits you!

  1. Complete the returns note included with your order and include it in your parcel.
  2. Peel off the pre-paid label and stick it onto your parcel.
  3. Simply take your parcel to any of the 6000 local stores offering collect plus services. You'll receive proof of postage and a code to track your return online.

To find your nearest local store offering Collect+ please visit www.collectplus.co.uk/chums

Returns normally take 10 working days to process.

Watch Our Video Which Shows how To Return Items Easily.

On the back of the invoice/delivery note you will find the Returns form. Tick the desired action i.e. PLEASE EXCHANGE and complete the relevant area to tell us what you require.
Once you have dropped your parcel off at the Collect+ drop off point, it usually takes 3 to 4 working days to reach us. We will then process your return and post your exchanged item out to you as soon as we can. You should receive your order after a further 3 to 4 working days.
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