Staying connected to our customers

We always want to hear what our customers have to say about Chums – especially when it comes to online reviews. Whether it be about our products or customer experience we want to listen, understand and act fast, to make sure that we are delivering great products and service to all our customers. 

Here are a few 5 star quotes from genuine customers posted on Feefo:

‘Excellent Service from Start to Finish!' I would definitely buy from Chums again. Easy to use website, quick and efficient service from placing order to receiving good quality and reasonably priced goods. 

'Highly recommend’ - Really comfortable shoes. Wish I had got another pair now. Fast delivery..... Good service from Chums. ‘Perfect’ - Excellent service, delivery great and items purchased ideal.

‘Perfect’ - Excellent service, delivery great and items purchased ideal.

Another way of hearing what our customers have to say about us is on Instagram. (insert link to our inst page) We post daily content via our stories and we often run competitions, giveaways and post Feefo reviews on Instagram.   

Chums recently found out about a lovely couple - Geoffrey and Pauline Walker (@geoffreywalk) who started their Instagram account to keep in touch with their children, but overnight they have become an Instagram sensation and have over 260k followers! They have followers from all over the world and everyone loves to watch their videos as Geoffrey posts about their daily life together. We found out that they shop at Chums so naturally we sent them a copy of our latest Chums catalogue to take a look at and here’s Pauline talking about it:

This video got over 110k views and everyone was telling us to send Geoffrey a pair of the Olive Corduroys, we were only too delighted to send him a pair of the classic high waist trousers -   https://www.chums.co.uk/Products/mx065/high-waist-corduroy-trouser and we 

According to Geoffrey she’s making a few alterations and they will post a video of Pauline in the dress next week so watch this space for the next video review of Chums products on Instagram!